General Terms and Conditions (GTC)
KFZ-Master Workshop James Garage – d.O.P.
Version: April 2025
1. Scope
These General Terms and Conditions apply to all services and contracts between KFZ-Master Workshop James Garage – d.O.P. (hereinafter referred to as "the Workshop") and its customers. Deviating terms and conditions of the customer shall not be recognized unless the Workshop has expressly agreed to them in writing.
2. Conclusion of Contract
The contract is concluded when the customer places an order and it is accepted by the Workshop. Orders can be placed orally, in writing, or electronically. All offers from the Workshop are non-binding.
3. Services and Prices
The Workshop performs all work according to recognized technical standards and with professional diligence.
All prices are quoted in euros and include statutory VAT, unless otherwise stated.
Cost estimates are generally non-binding unless explicitly designated as binding.
4. Completion and Delay
Any indication of completion times is non-binding unless a fixed date has been agreed in writing.
If the completion is delayed due to reasons beyond the Workshop's control, the deadline will be extended appropriately.
5. Acceptance and Collection
The customer is obliged to collect the vehicle after being notified of its completion.
Acceptance takes place upon handover of the vehicle to the customer or a person authorized by them.
If the vehicle is not collected within 3 working days after notification, a parking fee may be charged.
6. Payment
Payment is due immediately upon acceptance of the vehicle and receipt of the invoice, unless otherwise agreed.
The Workshop is entitled to request reasonable advance payments.
7. Warranty
The Workshop is liable for material defects in accordance with statutory provisions.
For used replacement parts, the warranty is excluded if the customer has been informed and has expressly agreed to it.
8. Liability
The Workshop is only liable for damages to the vehicle in cases of intent or gross negligence.
In cases of simple negligence, liability is limited to breaches of essential contractual obligations (cardinal duties), and to foreseeable, typical damages only.
The Workshop accepts no liability for the loss of items left inside the vehicle unless gross negligence or intent is proven.
9. Retention of Title
Installed replacement parts remain the property of the Workshop until full payment is received.
10. Old Parts
Unless otherwise agreed, removed parts become the property of the Workshop.
11. Data Protection
Personal data of customers will only be processed for contract execution and in accordance with applicable data protection laws. For more information, see our [Privacy Policy].
12. Final Provisions
Place of performance is the registered office of the Workshop.
German law shall apply.
If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.
IMPRINT
KFZ-Master Workshop James Garage – d.O.P.
Georg-Ohm-Str. 5
65232 Taunusstein-Neuhof
Germany
Phone: +49 (0)6128 / 730310
Email: info@james-garage.de
Authorized Representative / Owner: Maurice C. James
Content Responsible: Maurice C. James
VAT ID: DE06128730310
Supervisory Authority
Chamber of Crafts Wiesbaden
Bierstadter Str. 45
65189 Wiesbaden
Germany
https://www.hwk-wiesbaden.de/
Professional Title: Master Craftsman in Automotive Engineering (Kraftfahrzeugtechnikermeister), awarded in Germany
Privacy Policy
1. Data Protection at a Glance
General Information
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with legal data protection regulations and this privacy policy.
When you use this website, various personal data are collected. Personal data refers to information that can identify you personally. This includes data such as names, identification numbers, location data, online identifiers, or characteristics that may help identify a person directly or indirectly.
This policy gives you a simple overview of what happens to your personal data when you visit our website. We explain which data we collect, how we use it, and for what purposes.
Data Collection on Our Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. The operator’s contact details can be found in Section 3 of this privacy policy and in the Imprint.
How do we collect your data?
Some data is collected when you provide it to us — for example, when you fill out a contact form, or when you contact us by phone, fax, or email.
Other data is automatically collected by our IT systems when you visit the website. This mainly includes technical data (e.g., browser type or operating system) and temporary cookie data (e.g., session-based password storage to avoid repeated logins). This data is collected automatically as soon as you enter our website. We limit this to only the data required to operate the site.
We do not collect or store data for usage analytics or advertising purposes.
How and on what basis do we use your data?
Based on Article 6(1)(b) of the EU GDPR, we use your data primarily to initiate or conclude business transactions. We may also use your contact data for direct marketing purposes in accordance with Article 6(1)(f) of the GDPR.
Technical data necessary for website operation is also collected under Article 6(1)(f) due to our legitimate interest in optimizing the site’s display and functionality for your device.
2. Your Rights Regarding Your Data
Right to Access, Restriction, Correction, or Deletion
Under applicable laws, you have the right to request information about your stored personal data, its origin, recipients, and the purpose of processing — at any time and free of charge. You may also have the right to request correction, restriction, or deletion of this data. Please contact us using the details provided in the Imprint for this purpose.
Right to Data Portability
You have the right to receive the data we process automatically based on your consent or in fulfillment of a contract in a standard, machine-readable format. You may request that this data be transferred directly to another controller, if technically feasible.
Right to Restrict Processing
You have the right to request the restriction of your personal data processing. You can do this at any time by contacting us at the address in our Imprint. This right applies in the following cases:
If you contest the accuracy of your personal data, we usually need time to verify this. During the verification period, you have the right to restrict processing.
If the processing of your data is unlawful, but you oppose deletion and instead request restriction.
If we no longer need your data, but you require it for the establishment, exercise, or defense of legal claims.
If you object under Article 21(1) GDPR, a balance must be struck between your and our interests. Until a decision is made, you have the right to restrict processing.
If you have restricted processing, your data may — apart from storage — only be processed with your consent, for legal claims, or for the protection of another individual or important public interest of the EU or a Member State.
Right to Withdraw Consent (Art. 7(3) GDPR)
Some data processing operations are only possible with your explicit consent. You may revoke your consent at any time with future effect by sending us an informal message via email. The lawfulness of processing before the revocation remains unaffected.
Right to Object to Data Processing (Art. 21 GDPR)
If data is processed on the basis of Art. 6(1)(f) GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. This includes profiling based on these provisions. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or if processing is required to assert legal claims.
Right to Lodge a Complaint
In the event of GDPR violations, you have the right to lodge a complaint with the relevant supervisory authority of the federal state where the website operator is located. This right exists without prejudice to any other administrative or judicial remedies.
3. Access Rights & Data Security
Responsible Controller
The controller responsible for data processing on this website is:
KFZ-Master Workshop James Garage – d.O.P.
Maurice C. James
Georg-Ohm-Str. 5
65232 Taunusstein-Neuhof
Phone: +49 (0)6128 730310
Email: info@james-garage.de
The responsible controller is the natural or legal person who decides alone or jointly with others on the purposes and means of processing personal data.
Who Has Access to Your Data?
Only employees who need your personal data to perform their tasks have access to it — for example, for sending offers, performing services, or direct marketing.
If you order products that need to be delivered, your contact information may also be shared with logistics partners.
Technical support providers may theoretically have access due to administrative rights; however, they are not commissioned to process your personal data.
Technical Security Measures
Please note that data transmission over the internet (e.g., email communication) may have security vulnerabilities. A complete protection of data against third-party access is not possible.
This website uses SSL or TLS encryption for security and to protect the transmission of confidential content (e.g., orders or inquiries). You can recognize an encrypted connection by the change in the browser’s address bar from "http://" to "https://" and the lock icon in your browser.
When SSL or TLS encryption is activated, data you transmit cannot be read by third parties.
Organizational Safeguards
Where required under Article 28 GDPR, partners who receive or have access to your data are bound by data processing agreements. Logistics companies receiving only names and addresses for delivery purposes are not required to sign such agreements, as this is considered an ancillary service under standard legal interpretation.
